Glowtails: Terms of use

Last updated 7 November 2026

The deal

These terms are between you and Innoverse, who makes Glowtails. By signing in or playing online you agree to them and to the Privacy policy. If you don't agree, please don't play online.

Your account

One account per person, and you need to be at least 13 (or older, if your country asks for it). Keep your sign-in to yourself: you're responsible for what's done with your account.

Zero tolerance

Chat, private messages, names, guild names and board posts are seen by other players. There is zero tolerance for abuse, hate, harassment, threats, sexual content, or anything sexual involving minors. Nor for scams, spam, impersonation, or sharing anyone's personal details.

What happens to offenders

Lines that break these rules are removed. Players who post them are silenced, renamed, or removed from chat or from the game, without warning when it's serious. What was bought on an account removed for breaking these rules is not restored.

Reporting and muting

Tap a line in chat and choose Report to tell us about it. We look at every report. Mute anyone you don't want to hear from. To appeal a silence or a removal, write to info@innoversehub.com.

Fair play

No cheating, bots, hacking, changing the game, or using bugs to get ahead. No selling, buying or sharing accounts. Found a bug? Tell us, and don't use it.

Virtual items

Glass, Ruri, items, passes and everything else in the game are yours to use in the game only. They are not property, have no cash value, can't be exchanged for real money, and can't be sold or traded outside the game. Purchases are made through the App Store on Apple's terms, and refunds go through Apple.

What you write

You keep what you write. You let us store it, show it to other players, translate it and moderate it, as running the game needs.

The game changes

Servers open, merge and close as the game goes on, and features change. We may pause or end the game, and we'll say so in the game first when we can.

No warranty

The game is given as it is, without warranties of any kind. We do our best to keep it running and your game safe, but we can't promise it will always be there or free of bugs. As far as the law allows, Innoverse isn't liable for indirect losses, or for more than you paid us in the last 12 months. Nothing here takes away rights your local consumer law gives you.

The App Store

These terms are between you and Innoverse, not Apple, and Innoverse alone is responsible for the game and what's in it.

• You may use the game on Apple devices you own or control, as the App Store's Usage Rules allow. This licence can't be passed on.
• Innoverse, not Apple, gives the game's support and upkeep. Apple has no duty to support it.
• If the game fails a warranty the law gives you, you can tell Apple, and Apple will refund what you paid for the game, if anything. Apple has no other warranty duty for it.
• Innoverse, not Apple, deals with any claim about the game: that it fails a legal or regulatory need, consumer protection claims, product liability, or that it breaks someone's intellectual property rights.
• You confirm you aren't in a country under a US government embargo, or named as a terrorist-supporting country, and aren't on a US government list of prohibited or restricted parties.
• Apple and its subsidiaries can enforce these terms as third-party beneficiaries.

Questions, complaints and claims about the game go to Innoverse at the contact below.

Ending

You can stop playing whenever you like, and delete your account in Settings › Account. We may close an account that breaks these terms.

Changes

If these terms change, we'll change the date at the top, and tell you in the game when the change matters. Playing online after that means you agree to them.

Contact

Innoverse · info@innoversehub.com